Terms of Use & Treatment Terms
Clinica Vitalis
Last updated: 01 March 2026
Website: https://clinicavitalis.co.uk
These Terms govern the use of the Clinica Vitalis website and the provision of services by Clinica Vitalis.
By using this website or booking an appointment with the clinic, you agree to these Terms.
1. Business Information
Clinica Vitalis is operated by:
CLINICAVITALIS LTD
Company number: 16932326
Registered office:
52 The Ropewalk
Nottingham
NG1 5DW
United Kingdom
Email: [email protected]
Telephone: 0115 902 9007
2. Website Information Disclaimer
The information provided on this website is intended for general educational purposes only.
It does not constitute:
• medical advice
• diagnosis
• treatment recommendation
Any treatment decision must follow an individual clinical consultation with a qualified practitioner.
Information on the website may be updated or changed without notice.
3. Eligibility for Treatment
Patients must be 18 years of age or older to receive most aesthetic treatments.
Proof of age may be requested.
Clinica Vitalis reserves the right to refuse treatment where:
• a patient is not medically suitable
• safety concerns exist
• treatment is not considered clinically appropriate.
4. Clinical Assessment and Professional Judgement
All treatments are subject to clinical assessment and professional judgement.
This may include:
• medical history review
• assessment of contraindications
• skin analysis or imaging
• discussion of risks and expected outcomes.
Clinicians may decline or postpone treatment if it is not considered appropriate or safe.
This decision is made in the interest of patient safety and clinical ethics.
5. Nature of Aesthetic Treatments
Many treatments offered by Clinica Vitalis are elective aesthetic procedures.
They are not medically necessary and outcomes may vary between individuals.
Factors affecting results may include:
• skin type
• medical history
• lifestyle factors
• adherence to aftercare instructions.
Results cannot be guaranteed.
Multiple sessions may be required to achieve optimal outcomes.
6. Consultations
Certain treatments require a consultation before treatment can be provided.
Consultations may include:
• discussion of treatment options
• explanation of potential risks and benefits
• expected recovery and outcomes
• treatment planning.
A consultation does not obligate the patient to proceed with treatment.
7. Booking Appointments
Appointments may be booked:
• through the website
• by telephone
• in person at the clinic.
The clinic may require a deposit to secure certain appointments.
Appointments are not confirmed until the booking process is completed.
8. Deposits
Deposits may be required to secure appointments.
Unless otherwise stated:
• deposits are non-refundable
• deposits may be transferred to another appointment where adequate notice is provided.
Deposits are applied toward the cost of treatment.
9. Cancellation and Rescheduling
At least 48 hours notice is required to cancel or reschedule an appointment.
If less than 48 hours notice is provided:
• the deposit may be retained
• the clinic may charge a cancellation fee.
Failure to attend an appointment without notice (“no-show”) may result in the full treatment fee being charged.
Repeated missed appointments may result in refusal of future bookings.
10. Late Arrivals
Patients arriving late may have their appointment shortened or rescheduled.
Where insufficient time remains to perform treatment safely, the appointment may be cancelled and the deposit retained.
11. Payments
Treatment fees must be paid at the time of treatment unless otherwise agreed.
Prices displayed on the website may change without notice.
Treatment plans or courses must be paid according to the agreed payment terms.
12. Treatment Packages and Courses
Where treatment packages or courses are purchased:
• packages are non-refundable once treatment has commenced
• packages must be used within 12 months of purchase, unless otherwise stated
• unused sessions cannot be exchanged for cash.
Packages are generally non-transferable unless agreed by the clinic.
13. Refund Policy
Due to the nature of medical services:
• treatments already performed are non-refundable.
Refunds are not provided where results differ from expectations but treatment has been delivered appropriately and with reasonable care.
Nothing in this clause affects statutory rights under UK consumer law.
14. Aftercare Responsibilities
Patients must follow all aftercare instructions provided by the clinic.
Failure to follow aftercare advice may:
• affect results
• increase the risk of complications.
Clinica Vitalis cannot be responsible for adverse outcomes where aftercare instructions are not followed.
15. Risks and Consent
All medical and aesthetic treatments carry some degree of risk.
Patients will be informed of:
• potential risks
• possible side effects
• expected recovery times.
Written consent may be required before treatment is performed.
16. Clinical Photography
Clinical photographs may be taken for:
• medical records
• treatment planning
• monitoring results.
Separate written consent will always be obtained before any images are used for marketing or educational purposes.
17. Medical Records
Clinica Vitalis maintains medical records in accordance with applicable UK medical record retention requirements.
Patients may request copies of their medical records.
Administrative fees may apply where permitted by law.
18. Patient Conduct
Clinica Vitalis operates a zero tolerance policy towards abusive, threatening, or inappropriate behaviour towards staff or other patients.
The clinic reserves the right to refuse treatment or terminate appointments in such circumstances.
19. Complaints Procedure
Clinica Vitalis aims to provide a high standard of care.
If a patient is dissatisfied with any aspect of their experience, complaints should be submitted in writing to:
The clinic will aim to acknowledge complaints within 5 working days and provide a response following investigation.
20. Intellectual Property
All website content including:
• text
• graphics
• branding
• logos
• images
• educational material
is the property of Clinica Vitalis unless otherwise stated.
Content may not be copied or reproduced without written permission.
21. External Links
This website may contain links to external websites.
Clinica Vitalis is not responsible for the content or practices of those websites.
22. Limitation of Liability
To the fullest extent permitted by law, Clinica Vitalis shall not be liable for:
• reliance on website information without consultation
• interruptions to website access
• indirect or consequential losses.
Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
23. Privacy and Data Protection
Clinica Vitalis processes personal data in accordance with:
• UK GDPR
• the Data Protection Act 2018.
Further information is provided in the clinic’s Privacy Policy.
24. Changes to These Terms
Clinica Vitalis may update these Terms from time to time.
Updated versions will be published on this page.
25. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.