Privacy Policy
Clinica Vitalis
Last updated: 01 March 2026
Website: https://clinicavitalis.co.uk
Clinica Vitalis is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or receive services from our clinic.
1. Who We Are
Clinica Vitalis is operated by:
CLINICAVITALIS LTD
Company Number: 16932326
Registered address:
52 The Ropewalk
Nottingham
NG1 5DW
United Kingdom
Email: [email protected]
Telephone: 0115 902 9007
For the purposes of data protection law, CLINICAVITALIS LTD is the Data Controller.
2. Personal Data We Collect
We may collect the following types of personal data:
Identity Information
• name
• date of birth
• gender
Contact Information
• email address
• telephone number
• postal address
Medical Information
For patients receiving treatment we may collect:
• medical history
• medications
• allergies
• treatment records
• consultation notes
• clinical photographs
Technical Information
When you use our website we may collect:
• IP address
• browser type
• device information
• website usage data
Communication Information
• messages sent through website forms
• emails sent to the clinic
• call records or notes.
3. How We Collect Your Data
Personal data may be collected when you:
• book an appointment
• complete consultation forms
• contact us through the website
• communicate via email or telephone
• receive treatment at the clinic
• browse the website.
Some technical information is collected automatically using cookies.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity
To provide medical or aesthetic treatments and manage appointments.
Legitimate Interests
To operate and improve the clinic and website.
Legal Obligations
To comply with healthcare and regulatory requirements.
Explicit Consent
For processing special category data such as medical information and clinical photographs.
5. Use of Medical Information
Medical information is considered special category data under UK GDPR.
This data is collected only when necessary for:
• providing safe medical treatment
• maintaining medical records
• clinical decision making.
Such information is handled confidentially and stored securely.
6. Clinical Photography
Clinical photographs may be taken for:
• medical records
• monitoring treatment outcomes.
Separate written consent will always be obtained before photographs are used for marketing, educational, or promotional purposes.
7. How We Use Your Personal Data
Your data may be used to:
• manage appointments
• provide medical treatments
• maintain patient records
• communicate with you about appointments or care
• respond to enquiries
• improve our website and services
• comply with legal obligations.
We do not sell personal data to third parties.
8. Sharing Your Information
Your data may be shared where necessary with:
• healthcare professionals involved in your care
• secure medical record systems
• payment providers
• regulatory or legal authorities where required.
All third parties are required to handle data securely and in accordance with data protection laws.
9. Data Security
Clinica Vitalis takes reasonable technical and organisational measures to protect personal data from:
• unauthorised access
• loss
• misuse
• disclosure.
Access to patient data is restricted to authorised personnel.
10. Data Retention
Medical records are retained in accordance with UK healthcare guidance.
Typically, adult medical records are retained for at least 8 years after the last treatment, or longer where required by law or clinical need.
Website enquiry data may be retained for administrative purposes.
11. Your Data Protection Rights
Under UK GDPR you have the right to:
• access your personal data
• request correction of inaccurate data
• request erasure of data (where applicable)
• restrict processing
• object to processing
• request data portability.
Requests may be submitted by contacting the clinic.
12. Complaints
If you have concerns about how your data is handled, please contact us first so we can resolve the issue.
You also have the right to complain to the UK data protection regulator:
The Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
13. External Links
Our website may contain links to external websites.
Clinica Vitalis is not responsible for the privacy practices of those websites.
14. Changes to This Policy
This Privacy Policy may be updated periodically.
Any changes will be published on this page.
15. Contact
If you have any questions about this Privacy Policy or your data, please contact:
Email: [email protected]
Telephone: 0115 902 9007